10:00 AM10:00

Influencing Without Authority: Survival Skills for Consultants


The key to successful consulting is the ability to influence client behaviour and to facilitate change without actually having any authority to do so. It’s a delicate balance that requires a unique blend of skills that go beyond having technical expertise. 

Jeff Griffiths FCMC and Sheila Carruthers CMC will share tips on how to:

·  Be professional , objective, and independent in your thoughts and performance,

·  Know how to communicate the bad news as well as the good news; and

·  Manage relationships effectively - give your clients the best value and ensure they know it.


Jeff Griffiths , FCMC CTDP - Consulting Services Director at Griffiths Sheppard Consulting Group, Inc

Jeff is a Certified Management Consultant (CMC) specializing in workforce and organizational development, and the link to performance. Since 1988, he has focused on creating high performing learning organizations.

Jeff is a leading Canadian authority on competency-based training and certification, and an advocate for truly competency-based organizations. He has been involved in talent identification and development at all levels, from senior management through to front line workers, and is a vocal proponent of integrated workplace learning and the adoption of advanced apprenticeship methods for developing all talent segments in the economy.

Jeff is a Fellow (FCMC) of the Institute of Certified Management Consultants of Alberta, holds the Certified Training and Development Professional (CTDP) designation from the Institute for Performance and Learning, and is a Senior Fellow with the Canada West Foundation, where he has collaborated on a number of research papers that have informed Canadian public policy in the realm of skills and workforce development.

Sheila R. Carruthers, MBA CMC SCMP, Management Consultant at CSR Strategies Inc.

Sheila leads Strategic Communication, Corporate Social Responsibility (CSR), and Business Sustainability for CSR Strategies Inc. a Calgary-based management consulting firm.

She earned an MBA majored in Communication Management from Royal Roads University, is a Certified Management Consultant (CMC), and an accredited Strategic Communications Management Professional (SCMP).

She leverages her experiences gained from working in the U.K., U.S. and Canada to train other management consultants, and to deliver strategic and effective projects for clients.


Filming and Photography may take place, please read our Notice for Filming and Photography for further information.

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