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Influencing Without Authority: Survival Skills for Consultants


The key to successful consulting is the ability to influence client behaviour and to facilitate change without actually having any authority to do so. It’s a delicate balance that requires a unique blend of skills that go beyond having technical expertise. 

Jeff Griffiths FCMC and Sheila Carruthers CMC will share tips on how to:

·  Be professional , objective, and independent in your thoughts and performance,

·  Know how to communicate the bad news as well as the good news; and

·  Manage relationships effectively - give your clients the best value and ensure they know it.

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