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Influencing Without Authority: Survival Skills for Consultants

COURSE DESCRIPTION

The key to successful consulting is the ability to influence client behaviour and to facilitate change without actually having any authority to do so. It’s a delicate balance that requires a unique blend of skills that go beyond having technical expertise. 

Jeff Griffiths FCMC and Sheila Carruthers CMC will share tips on how to:

·  Be professional , objective, and independent in your thoughts and performance,

·  Know how to communicate the bad news as well as the good news; and

·  Manage relationships effectively - give your clients the best value and ensure they know it.

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